Question 1

Will Call

Accepted Answer

Will call tickets are available for pickup at the box office located at the Main Building. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Timber Rock Customer Service – 866.377.2899. Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets. If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Question 2

Weather

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Question 3

VIP Parking

Accepted Answer

The VIP lot is located at the top of the hill on the left as you enter the venue. Guests must have a pass or be on the parking list to access these lots.

Question 4

Upgrades

Accepted Answer

Upgrades are available through the Box Office (866.377.2899) or Customer Service the day of the show.

Question 5

Umbrellas

Accepted Answer

Are permitted in the venue but cannot be opened or used in the seating area or to block another fan's view of the show.

Question 6

Traffic

Accepted Answer

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.

Question 7

Taxis

Accepted Answer

Please visit one of our guest service booths prior to departure for information.

Question 8

Taping

Accepted Answer

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Question 9

Tailgating

Accepted Answer

Tailgating is permitted in the parking lots. One parking space per vehicle is permitted. Saving parking spaces is not permitted. No fire pits or open flames, glass bottles, portable generators, or deep fryers. Drive aisles and fire lanes must be clear at all times. Guests on the property must possess an event ticket.

Question 10

Strollers

Accepted Answer

Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Question 11

Sponsorship / Hand Outs

Accepted Answer

All sponsorship inquiries should be directed toinfo@timberrockamp.com. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site, you will be escorted off property.

Question 12

Smoking

Accepted Answer

To ensure a comfortable and enjoyable experience for all guests, smoking is only permitted in designated smoking areas.

Question 13

Security Procedures

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station and they will give you an alternative to our metal detectors.

Question 14

Security

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel wear yellow shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Question 15

Scalping Tickets

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 16

Restrooms

Accepted Answer

Restrooms are located inside the main building and to the right of the main building if looking from the seating area.

Question 17

Recycling

Accepted Answer

Our venue participates in a venue wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.

Question 18

Re-Entry

Accepted Answer

Re-Entry is not permitted at our venue. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

Question 19

Private Events

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here .

Question 20

Premium / VIP Seating

Accepted Answer

If you are interested in purchasing a reserved box, or season seats for the season, please contact our PSS department at 866.377.2899. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 21

Police Assistance

Accepted Answer

Police may be on site.  If you need police assistance., call (724) 439-7111

Question 22

Parking

Accepted Answer

General lots will open 2 hours prior to gate time. Premium Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.timberrockamp.com or on site at the venue. For ease of access and to assist in continued traffic flow it is strongly suggested to purchase Premium Parking in advance of arrival to the venue. Premium Parking is located at the top of the hill on the left adjacent to the Hospitality Building.  Regardless of when you show up, you are guaranteed one of our best parking spaces with easy access to the venue! Premium Parking DOES NOT guarantee an early exit out of the parking lot.

Question 23

Merchandise

Accepted Answer

Merchandise will be available for all concerts at our Concert Gear booth located inside the Hospitality Building. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 24

Medical Assistance

Accepted Answer

First Aid is located inside the Hospitality Building. We have trained medical personnel that are able to assist with any issue you encounter. If you have medication that you need stored in a refrigerator, please go to a guest service booth and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

Question 25

Media Relations / Press Passes

Accepted Answer

Please direct any media inquiries to info@timberrockamp.com

Question 26

Lost or Stolen Tickets

Accepted Answer

Please report any lost or stolen tickets to Timber Rock Amphitheater as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

Question 27

Lost and Found

Accepted Answer

Email us at info@timberrockamp.com

Question 28

Lodging

Accepted Answer

Visit: http://www.ohiopylevacationrentals.com for Vacation Home Rentals or local lodging options. Uniontown, PA, Morgantown, WV and Frostburg, MD all have hotel chains available.

Question 29

Guests with Disabilities

Accepted Answer

Our venue strives to ensure that all our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know. Ticketing - ADA tickets can be purchased by calling 866.377.2899.  We do have accessible seating only in one price range.  Be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets. Day of Show Parking - Accessible Parking is located adjacent to the Hospitality Building.  Let the parking staff know that you need accessible parking and they will direct you to this area. Unexpected Needs - if you have had an injury or illness that prevents you from using the original seat you purchased, we recommend contacting our box office to discuss. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.

Question 30

Guest Conduct

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state, and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law, they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Question 31

Group Ticket Sales

Accepted Answer

If you have a large party that will be attending the show and are interested in hospitality options, please contact our Premium Seating Department. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.  Please call 866.377.2899 for all Group Ticket Sales.

Question 32

Gate Times

Accepted Answer

Parking lots will generally open 2 hours prior to our scheduled gate time. Gate times vary but are USUALLY 90 minutes prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 33

Fan Mail

Accepted Answer

We will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 34

Fan Assistance

Accepted Answer

If you need assistance while at an event, please visit our guest services areas located inside the Hospitality Building.

Question 35

Entrance Gate

Accepted Answer

There is one entrance gate to the facility.

Question 36

Emergency

Accepted Answer

In the event of an emergency while on site, our venue has trained paramedics to assist with any medical issues. First aid is in the main Hospitality Building, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd-related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days.

Question 37

Drop Offs

Accepted Answer

Drop off areas are located at the main entrance to the parking lots. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Question 38

Drinking Water

Accepted Answer

Guests are permitted to bring in One (1) factory sealed bottle of water up to 20 oz in size. This policy is subject to change based on artist requests or safety considerations.

Question 39

Credit / Debit Cards

Accepted Answer

All points of sale will only accept cash, credit, or debit.

Question 40

Contact Information

Accepted Answer

Venue Phone Number – 866.377.2899 Venue Email – info@timberrockamp.com Venue Address – 3360 National Pike, Farmington, PA 15437

Question 41

Concessions

Accepted Answer

Our venue offers a wide variety of concession options through the venue. This includes chicken tenders, hot dogs, nachos, french fries, BBQ, soda, water and various alcoholic beverages. Concessions are located throughout the venue with a full service bar located in the main hospitality building.

Question 42

Conceal and Carry

Accepted Answer

Our venue does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 43

Children

Accepted Answer

All of our events are all ages. All guests are required to have a ticket, regardless of age.

Question 44

Cell Phones

Accepted Answer

Generally, cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Question 45

Cancellation Policy

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 46

Camping

Accepted Answer

The venue does not currently allow camping or overnight parking of any kind.

Question 47

Camera Policy

Accepted Answer

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 48

Bus Parking/Oversize Parking

Accepted Answer

Buses and Motor Homes are considered an oversized vehicle and will be parked at a designated location. Please see parking lot attendant upon entering for assistance. Oversized vehicles will be charged an additional fee which can be purchased in advance or upon entry to the parking lot. An oversize vehicle is classified as any vehicle that is a 15-passenger van or larger, including limos. Please call 866.377.2899 for all oversized vehicles needing parking passes.

Question 49

Box Office

Accepted Answer

The Box Office is only open on show days. You can purchase tickets in person directly via our box office or purchase tickets online any time at timberrockamp.com or by calling 866.377.2899. Buyer Beware: tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen, or counterfeit, and if so are void and therefore not valid for entry.

Question 50

Banners and Signs

Accepted Answer

Are not permitted in the venue.

Question 51

Bag Inspections

Accepted Answer

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle. To reduce staff contact with guest belongings, a Clear Bag Policy will be enforced: we will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”).

Question 52

Automobile Assistance

Accepted Answer

If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. Our venue does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.

Question 53

Animals - Service

Accepted Answer

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Question 54

All Access Passes

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.timberrockamp.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 55

Address

Accepted Answer

3360 National Pike, Farmington, PA 15437

Frequently asked questions